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Tech Help & Tips

Below are some common help topics and troubleshooting tips. I am updating this page frequently as new information and issues arise.

CHANGE LANGUAGE ON WEBSITE

Instructions for changing the language on RSD Website.

ZOOM TROUBLESHOOTING

How students log into Zoom

Recently discovered glitch: If you are trying to close your current Zoom meeting and clicking the "X" in the upper-right corner of the Zoom app and it's not closing; you can right-click on the Zoom icon in the taskbar (Blue circle with white camera), and then select the "Close" option. This will successfully close the Zoom app. Currently unsure of when this glitch will be fixed. Will update as new information develops.

Is your Zoom stuck on the "Connecting..." screen? Double-check how many internet tabs you have open; more than roughly 5 tabs will start to hog bandwidth and can slow down or interfere with Zoom connectivity.

HOTSPOT REQUESTS

Online application for Wi-Fi Hotspot can be found here

CHROMEBOOK WONT TURN ON

Double check the charger - is it plugged into an active electrical socket? Sometimes they have a switch on the power strip, make sure it's on. 

Does the charger have a good connection? There are two sockets on the laptop - one on each side of the laptop, try the other one.

Is there a Red Light on the left side of the laptop? If there isn’t any light then let it sit charging in an active electrical outlet for 10 minutes.

It has a light but wont turn on. Do a hard restart - Hold the power button for at least 15 seconds. Let go of the button, wait about 15 seconds then push the button again.

"I'M LOGGED INTO MY CHROMEBOOK, BUT IT WONT CONNECT TO THE 'HELLO ID/RSD LOG IN PORTAL"

If restarting doesn't help, then go to your nearest RSD school. You should be able to connect to the Renton Wireless network from the parking lot. Restart your computer and try to log in again while connected to the school's WiFi. 

SCREEN IS FROZEN

Do a hard restart = Hold the power button until the screen goes black. You will need to hold the power button about 15 seconds. When the screen goes black then press the power button once again to restart.

YOU KEEP HAVING TO LOG INTO CANVAS/WRONG PASSWORD

Close all the tabs, restart your computer (click on the windows button on the bottom left on the task bar, select restart) When the dashboard loads (make sure you navigate to the “hello ID”/RSD Login Portal) click on the CANVAS app.

If you are using Canvas on your phone – the log in is just your user name fir.las000 – leave off the @rentonstudent.us, then your regular computer password

CAN'T REMEMBER PASSWORD TO DREAMBOX OR OFFICE OR CAREER CRUISING

Restart your computer, navigate to the RSD login portal/”hello ID”. Click on the tile for the app. You are already logged in.

CAN'T REMEMBER HOW TO LOG INTO SKYWARD

Go to the Skyward help page

CAN'T REMEMBER MY  LOG IN OR COMPUTER PASSWORD

Email Mrs. Zura.

HOW TO ATTEND A ZOOM MEETING

If you are having zoom issues, please watch this video.

Lost/missing or damaged charger

You can purchase a replacement through Amazon. Locate the correct the charger replacement from the district's Help & FAQ page.

If your Chromebook is broken or you tried the applicable tips above and still need assistance, or if you have any other tech questions, please email Mr. Terri Zura at terri.zura@rentonschools.us