Tech Help & Tips

Below are some common help topics and troubleshooting tips.

Renton School District has composed a list of most frequent chromebook issues.

Here are a few more tips:

Parent Help

CHANGE LANGUAGE ON WEBSITE

Instructions for changing the language on RSD Website.  PDF

ZOOM TROUBLESHOOTING

How students log into Zoom. PDF
Recently discovered glitch: If you are trying to close your current Zoom meeting and clicking the "X" in the upper-right corner of the Zoom app and it's not closing; you can right-click on the Zoom icon in the taskbar (Blue circle with white camera), and then select the "Close" option. This will successfully close the Zoom app. Currently unsure of when this glitch will be fixed. If you are having zoom issues, please watch this video.

HOTSPOT REQUESTS

Online application for a Wi-Fi Hotspot.

"I'M LOGGED INTO MY CHROMEBOOK, BUT IT WONT CONNECT TO THE 'HELLO ID/RSD LOG IN PORTAL."

If restarting doesn't help, then go to your nearest RSD school. You should be able to connect to the Renton Wireless network from the parking lot. Restart your computer and try to log in again while connected to the school's WiFi. 

YOU KEEP HAVING TO LOG INTO CANVAS/WRONG PASSWORD

Close all the tabs, restart your computer (click on the windows button on the bottom left on the task bar, select restart) When the dashboard loads (make sure you navigate to the “hello ID”/RSD Login Portal) click on the CANVAS app.

If you are using Canvas on your phone – the log in is just your user name fir.las000 – leave off the @rentonstudent.us, then your regular computer password

CAN'T REMEMBER PASSWORD TO DREAMBOX OR OFFICE OR CAREER CRUISING

Restart your computer, navigate to the RSD login portal/”hello ID”. Click on the tile for the app. You are already logged in.

CAN'T REMEMBER HOW TO LOG INTO SKYWARD

Go to the Skyward help page.

CAN'T REMEMBER MY  LOG IN OR COMPUTER PASSWORD

Email Mrs. Zura.

you have lost or damaged my lenovo Chromebook charger

• Purchase from Lenovo:  Replacement Charger for Lenovo Chromebooks
• Purchase from Amazon:  Replacement Charger for Lenovo Chromebooks

You have lost your lenovo stylus

• Purchase from Lenovo: Repelacement Lenovo Stylus
• Purchase from Amazon: Replacement Lenovo Stylus
• Purchase from Lenovo: Replacement Lenovo Rechargeable Stylus (red tip gen 3)
• Purchase from Amazon: Replacement Lenovo Rechargeable Stylus (red tip gen 3)

If your Chromebook is broken, you tried the applicable tips above and still need assistance, or if you have any other tech questions, please email Mrs. Zura at terri.zura@rentonschools.us