Chromebooks and HotSpots
CHROMEBOOK HELP & TIPS
If you are having issues with your laptop, here are some ideas that might help:
CHROMEBOOK WON'T TURN ON
IS IT CHARGED?
Double check the charger is it plugged into an active electrical socket. Sometimes they have a switch on the wall, make sure it's on.
Does the charger have a good connection? There are two sockets on the laptop - one on each side of the laptop, try the other one.
Is there a Red Light on the left side of the laptop? If there isn’t any light then let it sit charging in an active electrical outlet for 10 minutes. If no light appears you may have other issues, email Mrs. Zura.
It has a green light but wont turn on. Do a hard restart - Hold the power button for a super long time – like 1 minute. Let go of the button, wait about 15 seconds then push the button again.
"I'M LOGGED INTO MY CHROMEBOOK, BUT IT WONT CONNECT TO THE 'HELLO ID/RSD LOG IN PORTAL"
If restarting doesn't help, then go to your nearest RSD school. You don't need to go inside just near a window or doorway. Restart your computer. If it still wont connect to the Portal, then email Mrs. Zura.
SCREEN IS FROZEN
Do a hard restart = Hold the power button until the screen goes black. You will need to hold the power button about 1 minute. When the screen goes black then tap the power button once again to restart.
YOU KEEP HAVING TO LOG INTO CANVAS/WRONG PASSWORD
Close all the tabs, restart your computer (click on the windows button on the bottom left on the task bar, select restart) When the dashboard loads (make sure you navigate to the “hello ID”/RSD Login Portal) click on the CANVAS app.
If you are using Canvas on your phone – the log in is just your user name fir.las000 – leave off the @rentonstudent.us, then your regular computer password.
CAN'T REMEMBER PASSWORD TO DREAMBOX OR OFFICE OR CAREER CRUISING
Restart your computer, navigate to the RSD login portal/”hello ID”. Click on the tile for the app. You are already logged in.
CAN'T REMEMBER MY LOG IN OR COMPUTER PASSWORD
Email Mrs. Zura.
CAN'T REMEMBER HOW TO LOG INTO SKYWARD
Lost/missing or damaged charger
You can purchase a replacement through Amazon.
HOW TO ATTEND A ZOOM MEETING
The info for this has recently changed. You now have access to the app from your Chromescreen. Please go to the How to attend a Zoom meeting page. If you don't see the App please restart your laptop. If you have and it still isn't showing up, and are in a hurry, you can still attend the meeting from the browser.
If your Chromebook is broken or you tried the applicable tips above and it did not help, then please email Mrs. Zura at firstname.lastname@example.org
TMobile HotSpots are available for families who do not have access to the internet.
Applications can be filled out online. Make sure to select the + Home Access and HotSpot Information. Once a HotSpot is activated, it will be sent to Nelsen. Mrs. Zura will arrange a pick up time.