Main Menu

Explore More

Quicklinks

Tech Help & Tips

Below are some common help topics and troubleshooting tips.

Renton School District has composed a list of most frequent chromebook issues.

Here are a few more tips:

Parent Help

 

CHANGE LANGUAGE ON WEBSITE

Instructions for changing the language on RSD Website.  PDF

HOTSPOT REQUESTS

Online application for a Wi-Fi Hotspot.

"I'M LOGGED INTO MY CHROMEBOOK, BUT IT WONT CONNECT TO THE 'HELLO ID/RSD LOG IN PORTAL."

If restarting doesn't help, then go to your nearest RSD school. You should be able to connect to the Renton Wireless network from the parking lot. Restart your computer and try to log in again while connected to the school's WiFi. 

YOU KEEP HAVING TO LOG INTO CANVAS/WRONG PASSWORD

Close all the tabs, restart your computer (click on the windows button on the bottom left on the task bar, select restart) When the dashboard loads (make sure you navigate to the “hello ID”/RSD Login Portal) click on the CANVAS app.

If you are using Canvas on your phone – the log in is just your user name fir.las000 – leave off the @rentonstudent.us, then your regular computer password

CAN'T REMEMBER PASSWORD TO DREAMBOX OR OFFICE OR CAREER CRUISING

Restart your computer, navigate to the RSD login portal/”hello ID”. Click on the tile for the app. You are already logged in.

CAN'T REMEMBER HOW TO LOG INTO SKYWARD

Go to the Skyward help page.

you have lost or damaged my lenovo Chromebook charger

You have lost your lenovo stylus